If there is any issue with the product the customer is asked to send us an email with details of the damages, alongside a picture or video to From there we will assess the severity of the issue and whether it can be fixed with a spare part or if it needs to be replaced fully. We do however offer a 12 or 24 Month Warranty on all our products from the day of purchase. We allow a 7-day period upon receipt of your custom sign to lodge any claims regarding damages, defects, or errors on our part. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. If your claim is accepted, we’ll send you instructions and a timeline on how you will receive your undamaged item. To start a claim, you can contact us at Please ensure that your order number is included in the title of the email. Our customer service team will then evaluate each issue on a case-by-case basis and ensure that you receive your sign without damages. In the unlikely event that your sign does come damaged, we'll require a proof of purchase, order number, as well as photos and videos of where it came damaged or defective. If the sign comes damaged, please contact us and we will mediate the situation as quickly as possible to ensure that you are left satisfied with your purchase. Zanvis ("we" and "us") does not offer refunds as each sign is made specifically for you, with your customizations in mind.
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